Why do so many people hate US airports? – BBC News Magazine

Why do so many people hate US airports?

Travellers in a long check-in line at LaGuardia Airport in 2015

Thanksgiving is one of the busiest travel periods in the US, with millions criss-crossing the country, often by air, to get home for their family dinner – and back again a couple of days later. But air travellers in the US often find the experience frustrating enough to voice bitter complaints. What went wrong?

The Wright Brothers may have given birth to modern aviation on a beach at Kitty Hawk, but US airports these days are far from world-beating.

They are consistently outshone by their Asian rivals in world rankings.  

Singapore’s Changi Airport, one of the world’s busiest, boasts butterfly, orchid and cactus gardens where travellers can while away the time before their flight – for the past three years it has taken the top spot in a survey of 13 million passengers conducted by the Skytrax consultancy group.   [Read more]

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