Moving company scams: What you need to know. (CBC Marketplace)

Moving company scams: What you need to know. (CBC Marketplace)

Published on Feb 10, 2015 – Movin’ Day Showdown | Originally broadcast October 11, 2013. By the Canadian Broadcasting Company (CBC).

TRANSCRIPT OF PROGRAM:-

0:04  -this is not an investment me this week
0:07 – on market place
0:10 – a Wild Bunch trade-up they lied our chase car has some insight
0:13- Shady movers are riding roughshod showed start downloading

0:17
holding your stock for ransom I was at the mercy
0:20
alright bashing your thanks grabbing
0:23
catch I got robbed right in broad daylight we’re tracking them on hidden
0:27
camera
0:27
why does he have to stop you have to stop this
0:31
like
0:36
this
0:39
by
0:44
we’re staging a home death to work but this ain’t no extreme makeover show
0:49
these guys helping us set up this house with our profits
0:53
where cameras up a little more cameras up
0:58
we borrowed some furniture to set up this house is east-end Toronto
1:01
did have some other people come in and we’ll see what happens
1:04
she’s a maverick company is on the way
1:08
and we’re gonna put them to the test
1:12
band boomers are acting like it’s the Wild West
1:15
staging hold up across the land
1:19
with no sheriff to run into town innocent folks are easy pickings
1:23
I got robbed right in broad daylight the worst thing is I call them
1:28
and had them come to my house Rob the
1:31
char-broil have a dust-up with his movers were moving into his first home
1:34
now he wants to help you dodge the bullet I don’t wanna get hit with any
1:39
hidden charges you know I’m gonna hurt stories and he’s like not not everything
1:44
and I’m like okay fantastic I feel like I’ve been run
1:48
that’s how near Solomon felt when she moved her business
1:51
they said no hidden fees in North I love and peace
1:55
both got the same deal an hourly rate plus travel time
1:59
turns out the movers for block straight up they lied
2:04
it’s a stick up and me and Sean end up paying way more than they ever expected
2:09
stop you know ambushing people would with extra charges
2:13
news in a manner an absolute nightmare
2:16
the outfit behind this nightmare
2:20
askew movers that’s who we’re hiring
2:23
they’re based in Toronto Megan
2:26
who works for us books are moving gets this deal for fact okay and is that
2:37
include everything
2:38
cash with okay
2:41
were in the game got a deal this there a trick up their sleeve
2:46
to find out love we bring in a wise old hand
2:50
engine light on Jim carneys company has been in the business for a century
2:54
%uh welcome to the garage or as I like to call admission control
2:59
he’s also with the Canadian Association and movers your seat
3:04
thank you he’s fed up with the likes of companies such as husky movers
3:07
there are fly by night urs out there we’re about to find out how husky movers
3:12
ambushed their customers testing yeah can you hear me
3:16
long player great we wire a mega our marketplace homeowner
3:20
she were a camera that looks like a button undershirt John our hidden-camera
3:24
specialist
3:25
will be befriending our cameras are rolling
3:33
the new
3:38
gonna talk supposed to be here now
3:43
time they’re coming
3:45
%uh as the van pulls up it’s clear this is not your typical moving company
3:49
ken is your wife and yeah with graffiti inside
3:54
do right no husky movers logo’s or husky movers uniforms
3:58
come in the front door mat do
4:04
and they’re here Cayenne Megan over I’ll to
4:07
Stan hi ca just can’t hella our marketplace homeowner explains what
4:12
needs to go
4:13
saying the pictures are staying everything on a wall stays
4:17
ok there’s more stuff
4:20
upstairs and some octopi system
4:24
and then there’s a bedroom so we think they’re ready to start the move 11 ish
4:30
when suddenly samples out a new deal and you won’t believe what he hits us when
4:35
see what happens here maybe one day chocolatiers
4:39
oh that’s a surprise didn’t mention anything charge for the stairs
4:43
has an older trucks researchers absolutely not the getting paid by the
4:47
hour
4:48
every home has stairs the no kidding
4:52
John’s floor do absolutely bogus man I’ve never heard of a stair charge
4:57
despite protesting be putting on his bill
5:00
absolutely ridiculous
5:03
back at our move another surprise get alone on this one
5:07
and any item were I’ll a new phone will be charged he had
5:12
over 100 pounds will be charged which again is a complete ripoff
5:15
didn’t mention any other stuff on the phone they didn’t mention it to me
5:20
either when she called the Booker mu
5:22
and has never said no they don’t charge
5:27
but they charged it all right our contract now has charges we weren’t told
5:32
about
5:33
and we’re stuck with them I just had a sinus
5:36
this is one in the movers and me recognize him
5:39
that’s spam wanna our movers I signed the contract under duress
5:44
on I felt there was a gun to my head
5:49
refusing to sign means trying to find another mover and fast
5:52
almost impossible on moving day is asking a sign a contract now
5:56
looks like to normal not she see in this contract for the first time
6:02
they’re asking her to sign she’s only seen for twenty seconds
6:06
like most people are moving day we sign
6:09
okay we’re starting to move now guess again
6:13
said anything I needed a little line at fifty dollars
6:19
I really the thing about that either to inject a dollar deposit we would never
6:23
do that on Monday we asked for a 10 percent deposit
6:26
but that’s well in advance of the Moon taking place certain
6:29
jim says there’s no rule book and the movie business
6:32
about Huskies doing he says should be outlawed no choice
6:36
we hand over the deposit and they haven’t even touched his furniture
6:40
prep enough
6:43
when they finally do here comes the
6:46
the mattress with no plastic bags to protect that somehow they’re just gonna
6:51
put it in the truck
6:52
you know shits gonna get sold just how carol is our day
6:58
Welsh boy
7:01
George coming over dresser you
7:05
yeah now they have to get that dresser into the truck no ramps
7:12
no ramp
7:15
homeboi bungalow lolol mediates other jewish suck
7:23
every proper moving truck should have around
7:27
not much TLC for the armoire either alright
7:30
well as well
7:33
this was a five thousand dollar antique
7:38
fire the customer right now I’d be ok she’s look at this
7:41
have a cardiac time even if Richard I’m worried
7:44
the me is harsher skipped a beat
7:48
I just feel scant husky was done
7:51
she estimates 3,000 bucks for the first doc was damaged
7:55
has a look in
7:58
a lot of heat up so a lot of heavy stuff was not a playoff
8:02
they’re just padded the bill that’s all that they’re doing
8:06
back at our house Huskies bill is about to do more damage
8:09
remember they’re charging for stairs but not just here
8:13
at the new place to I
8:16
I don’t know how would I know that why can’t he just cut the month when he gets
8:21
there
8:22
our expert thinks he knows why it’s the old
8:25
we’ve got all your stuff now pass all your money trail you watch that much
8:29
the hitter with them at that point and hold her goods for ransom that’s what I
8:33
see transpiring here right now
8:34
over good to read some really meaning what they
8:38
meaning they will not unload them until they get paid what they’re demanding
8:41
sounds outrageous right well
8:45
it happen to me a my stuff when I get off the track cut in pay
8:49
I felt that my I think my belongings
8:53
I paid for it was held hostage
8:56
I’m in Shantz case they would release it
9:00
outside is like putting a gun to my head
9:03
asking members thank you they were armed and I was unarmed I was at the mercy
9:08
now we are too
9:11
Sams arm with the bill
9:15
ok area trade two hundred dollars for happy I did
9:18
that eighty dollars for stairs
9:23
the total is 570 dollars and sixty five cents
9:26
Wow 570 box based on their quote
9:31
jim says that’s more than double what we should be paying and I don’t think this
9:34
is fair
9:35
this isn’t what I was told that all play
9:40
so Megan calls
9:43
and now I just got this bell for almost six hundred dollars
9:47
but extra charges for stairs and heavy items and I wasn’t all about
9:52
any of this
9:53
thank near
10:01
show if they still some break
10:04
and as jim suspected we’ve gotta pay now
10:07
should be pulling so
10:10
I have to pay the balance before unloading and if we don’t pay for stairs
10:15
and heavy stuff
10:16
your only in the the if I don’t pay all these charges
10:21
you’re just gonna unload my stuff here year
10:26
her like back in the house
10:29
lolol I’ll play to have the a DOS it either even say that you’re gonna unload
10:35
someone’s
10:36
goods on their line is just incredulous company
10:39
time for step two in our plans Megan says they’ll get their money
10:44
at the new place to stress that I would be going through right now if I were the
10:48
customer
10:49
unbelievable
10:53
hey they’re leaving wait till you see the surprise we have for them but
10:57
should I start downloading do what all the furniture industry to go right ahead
11:01
when we come back
11:03
and later
11:07
wire thats investigation left many have you
11:10
barking mad do when she d moving companies are emptying the pockets of
11:20
Canadians
11:21
across the country Taylor leaving so now we’re chilling one sketchy outfit
11:25
our chase car has the main site that Steph dust and many people
11:30
with hidden charges frankly me I
11:33
okay even threatened to dump our furniture we don’t pay those feats
11:37
askew movers have been getting away with this done not today
11:43
sore gonna have a poll they do when we turn the tables
11:47
and refused to pay those extra charges insisted on not
11:50
unloading the furniture until they pay we’re not going to pay it we’re at our
11:56
new place
11:56
there’s the truck time to lay out the plan to Megan R undercover customer
12:01
the sidewalk for the houses we need to do this okay will there be a showdown on
12:05
the street
12:05
at a certain point will come out with cameras rolling Megan takes a stent
12:10
I’m not going to pay anymore any for these extra charges that I didn’t agree
12:14
to
12:14
you should’ve told me earlier they it’s a standoff
12:18
sans refusing to unload our stuff he gets headquarters back in the lineup
12:23
but husky isn’t moving on the bill for
12:30
I don’t wanna pay these charges fudged
12:38
time for me to make my move for remember
12:43
we’ve already paid them to 150 bucks I thought I shapes
12:46
we just want to pay for the charges they never told us about on the phone
12:50
but as they’ve done to so many husky
12:53
puts the gun to our ad funny
12:56
first I
13:01
that’s right they’ll bring our furniture back to the first house
13:06
then unloaded they put it back in the house
13:09
fired
13:12
the
13:14
my name is Tom Harrington and I work for marketplace
13:16
at CBC okay and we know what you guys her up to 100 company has been up to
13:21
how can you go into a house on moving day to do this to anybody
13:25
I don’t know they if you wanna call the company let’s look at the end of the put
13:28
put him on speaker
13:29
what kind of operation is this that you’re running this is in a proper
13:32
moving company
13:33
such for always explain to the full on the phone
13:41
the contract over the phone was forty five dollars an hour
13:46
plus an hour for travel time everything else is included that’s what was said on
13:50
the phone
13:51
that’s what she agreed to these fellows come in enter a contract which she has
13:55
thirty seconds to reading can see everything in the first place
13:58
and they start saying oh we’re gonna add for things like stairs
14:02
yep hung up but the mystery man on the phone is calling the shots
14:06
should I start downloading if you wanna know the furniture industry you go right
14:10
ahead
14:11
that’s really think that you think you should do so he said to do
14:14
he said he would take legal action against
14:17
so he’s gonna sue her maybe we should sue
14:24
this customer did and i won and I feel
14:27
with
14:32
just like us Carol it a typical a
14:34
got stuck with hidden charges this is outrageous
14:38
I was not expecting these charges
14:41
the judge agreed saying that’s taking them into a last-minute contract not
14:46
fair
14:46
Carol Sioux City Hawks movers and storage
14:51
guess what same people behind husky movers
14:54
sam says he’s just following orders
14:59
even if it means dumping the stuff right in front of our new place
15:07
the
15:08
will be donning under the stars tonight at this point this volatile furniture
15:11
ends up there
15:22
may make good on this thread so that’s a real even on the line
15:26
here pass forcing them in court not worth our time so we pay the entire bill
15:31
I’ll keep the receipt if we want them to move our stuff inside
15:35
that’ll cost extra nothing anymore
15:39
they get back %uh dogpatch but not so fast
15:43
the showdowns not over after of we say improper had yet
15:48
we follow their truck because it’s our best lead to the bass
15:52
the end of on the outskirts of town so those two big husky over trucks
15:56
and discover a corral a batter trucks our movers leave
16:01
we noticed the Husky breath the check back in another day
16:05
like that there’s a a scheme over struck right there and a husky name on the
16:09
truck is painted overs
16:11
wonder what else they’re covering up
16:15
time to roundup some answers what he does for you have to stop
16:18
you have to stop this
16:22
and later our marketplace investigation into bed
16:26
bills continues I
16:29
Don
16:33
we’re investigating is she moving company it’s more like a moving target
16:37
husky movers hit us with hidden charges
16:40
and dumped our furniture here we call the owner
16:44
Harpreet Singh he says they are upfront about the charges
16:47
but declined to come on camera saying he’s in California
16:53
for not giving up though were staking out another moving day
16:56
no trucks today
17:00
must be very busy we hope the trucks will return
17:03
cuz when they do to our plan is to deliver our own
17:07
charges to husky movers
17:12
for misleading the public with hidden charges threatening to hold furniture
17:17
hostage
17:18
and unprofessional service
17:24
were waiting for another showdown but it’s almost sundown
17:27
will they be a no show do
17:32
their back on it and there’s a fancy black sedan
17:35
we’ve done our homework it’s a company car is the owner inside
17:43
they’re doing I’m told Harrington for marketplace
17:46
ok and I’m you’re with us the worst you sure you’re
17:50
what you doing this parking lot to see it in their chicken here
17:54
yeah sure no no you with a schema versioning what’s your name
17:57
while he will give us his name but we give him our charges
18:02
here’s here’s a link to give you this is our because their bill these are charges
18:05
this is for misleading people mislead the public what with hidden charges
18:09
well you should read this because it’s what you do to Canadians man
18:12
woman holding artists that I love your camera go back to the question what he
18:16
does to be have to stop
18:18
you have to stop this has put this in your windshield
18:23
he can run but he can’t hide later sources tell us
18:27
that was Harpreet Singh the owner %uh husky movers
18:33
we leave another copy of our bill behind make sure
18:36
he gets the message
18:39
but maybe he is already since we started poking around
18:42
husky movers charges for stairs n heavy items are posted on their website
18:46
but remember in the wild west to the movie business
18:51
it can be a treacherous road to Dodger 0 moving day: nightmare
18:56
here’s our survival guide watch out for low prices
19:00
you could be hit with hidden charges later demand a written estimate
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Comments

  • Gigi  On 08/04/2015 at 12:44 pm

    Although most of our numerous moves both instate and out-of-state were corporate relocation moves and were handled by corporate office, our biggest issues have been missing items. And they do poke around in your stuff. During our last move, which was our worst and a total nightmare, I caught one doing this red handed and complained. Because we have moved so often, to date we have no real clue as to what have gone missing except the rifle that was given to my husband by his father — made all the more meaningful since he was only 11 years old when his father died. His father was killed by a hit and run driver while attempting to fix his truck that had stalled on a highway.

    As I am the one who always have to coordinate with the movers directly, I can attest that they always ask about stairs, number of levels, square footage, number of bedrooms/rooms, and relocation address before even coming out to the house. I guess this is to give them a preliminary figure to work with. Other movers have chosen to send out a rep to do a physical inventory of household items and layout of the house. Even with all this preparation they always come up short in terms of labor with the packers, even with all the packing and preparation I do. And I do a lot since I pack all the personal items in our bedrooms and office. They always try to get off cheap!

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